judi24 Privacy Policy

Introduction

judi24 ("judi24", "the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the website available at judi24.cam. This Privacy Policy ("Policy") describes the personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in respect of your personal data.

This Policy applies to all visitors, registered account holders and former customers of the judi24 platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and all other locations from which the platform is accessed. By using judi24, you acknowledge that you have read and understood this Policy.

This Policy should be read together with the judi24 Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

Data We Collect

judi24 collects personal data through several channels: directly from Users during registration and account use, automatically through platform interactions, and — where applicable — from third-party verification providers. The categories of data collected include:

Legal Basis for Processing

judi24 processes personal data only where a valid legal basis exists. The applicable bases under internationally recognised data protection frameworks include:

• Contractual Necessity Processing required to fulfil the account agreement with the User — including account creation, deposit processing, bet settlement and withdrawal execution.
• Legal Obligation Processing required to comply with applicable law, including KYC obligations, anti-money laundering screening, tax record-keeping and regulatory reporting requirements.
• Legitimate Interests Processing that serves judi24's legitimate business interests — such as fraud prevention, platform security, responsible gambling enforcement and service improvement — where those interests are not overridden by the User's rights and interests.
• Consent Processing for marketing communications and non-essential cookies, where the User has provided clear, informed and freely given consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

How We Use Your Data

Personal data collected by judi24 is used for the following purposes. Each purpose is tied to one or more of the legal bases described in Section 04:

• Account Administration Creating and managing your judi24 account, verifying your identity and age (21+ requirement), processing deposits and withdrawals, and maintaining accurate account records.
• Service Delivery Enabling access to casino games, sports betting markets, bonus programmes and promotional offers. Payment processing is conducted in MYR or crypto-equivalent via channels including FPX, DuitNow, Maybank, CIMB, Public Bank, Touch 'n Go eWallet and Boost.
• Responsible Gambling Monitoring account activity to identify potential problem gambling indicators, enforcing self-exclusion requests, administering deposit limits and applying age verification controls.
• Fraud Prevention & Security Detecting and preventing fraudulent transactions, unauthorised account access, money laundering and other prohibited activities. Automated screening tools may be applied to transaction data for this purpose.
• Customer Support Responding to enquiries, resolving disputes and processing complaints submitted through the judi24 support channels.
• Platform Improvement Analysing aggregated usage data to improve site performance, user experience and content relevance. This analysis uses anonymised or pseudonymised data wherever practicable.
• Marketing Communications Sending promotional materials, bonus offers and platform news to Users who have provided valid consent. Marketing communications may be personalised based on account activity and preferences. Users may withdraw consent at any time via account settings.
• Legal & Regulatory Compliance Meeting obligations under applicable laws, responding to lawful requests from competent authorities and maintaining records required by regulation.

Data Sharing & Disclosure

judi24 does not sell, rent or trade personal data to unaffiliated third parties for their own commercial purposes. Personal data is shared only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors Financial data is shared with licensed payment service providers — including banks, eWallet operators and cryptocurrency network processors — to complete deposit and withdrawal transactions. These providers act as Data Processors under binding agreements with judi24.
• Identity Verification Providers KYC data may be shared with specialist third-party identity verification services to confirm a User's identity, age and address in accordance with applicable obligations.
• Game Technology Providers Limited technical session data may be shared with licensed game studio partners to deliver casino game content and maintain game integrity. No financial or identity data beyond session tokens is passed to game providers.
• Regulatory Authorities Where required by applicable law, court order or regulatory direction, judi24 will disclose personal data to competent authorities. Where legally permissible, judi24 will notify the affected User of such disclosure.
• Corporate Transactions In the event of a merger, acquisition, restructuring or sale of all or part of judi24's business, personal data may be transferred to the relevant successor entity. Affected Users will be notified prior to any such transfer.

Cookies & Tracking Technologies

judi24 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies may be deployed on judi24.cam:

Users may manage cookie preferences through the cookie consent interface displayed on first visit, or at any time through their browser settings. Please note that disabling strictly necessary cookies may prevent certain platform features from functioning correctly.

Data Retention

judi24 retains personal data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention guidelines apply:

• Active Account Data Personal data associated with an active account is retained throughout the lifetime of the account and for a minimum period thereafter as required by applicable record-keeping obligations.
• Closed Account Data Following account closure, identity, financial and transaction records are retained for a minimum of five years to comply with anti-money laundering and regulatory requirements, unless a longer period is required by applicable law.
• Marketing Data Data processed solely on the basis of marketing consent is deleted or anonymised promptly following withdrawal of that consent, subject to any overriding legal retention obligations.
• Technical & Analytics Data Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes, as it no longer constitutes personal data once anonymisation is applied.

Data Security

judi24 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or alteration. Security measures include, but are not limited to:

• Encryption of data in transit using TLS protocols across all platform connections
• Encryption of sensitive data at rest, including financial and identity records
• Access controls limiting personal data access to authorised personnel with a business need
• Regular security assessments and vulnerability reviews of platform infrastructure
• Two-factor authentication options for User account access
• Incident response procedures for identifying, containing and notifying affected parties of data breaches

International Data Transfers

judi24 operates within an international technology infrastructure. As a result, personal data may be processed by servers, service providers or affiliated entities located outside Malaysia. Where such transfers occur, judi24 ensures that appropriate safeguards are in place, including:

• Binding contractual clauses with third-party Data Processors that require equivalent data protection standards
• Transfers only to jurisdictions with adequate data protection frameworks or under equivalent safeguard arrangements
• Assessment of third-party security and compliance practices prior to engagement

Malaysian users acknowledge that, by using the judi24 platform, their personal data may be transferred to and processed in jurisdictions outside Malaysia. judi24 takes reasonable steps to ensure that such transfers are conducted lawfully and securely.

Your Rights

Subject to applicable law, Users may exercise the following rights in relation to their personal data held by judi24. Requests should be submitted to the contact details in Section 15. judi24 will respond within a reasonable period and, where required, within any statutory time limits:

Minors

The judi24 platform is strictly for users aged 21 and above. judi24 does not knowingly collect or process personal data from persons under the age of 21. Account registration requires confirmation of age, and identity verification procedures are applied to confirm eligibility.

If judi24 discovers that personal data has been collected from a person under the age of 21 without verifiable parental or guardian consent, the relevant account will be closed immediately, all associated data will be deleted without undue delay, and any funds held will be dealt with in accordance with applicable regulatory requirements.

Third-Party Services

The judi24 platform may reference or link to third-party services — including payment gateways, game content providers and identity verification tools — that operate under their own privacy policies. judi24 is not responsible for the data practices of third-party services and recommends that Users review the relevant policies before engaging with those services directly.

Payment service providers referenced in the judi24 platform — such as FPX, DuitNow, Touch 'n Go eWallet and major Malaysian bank transfer services — each maintain independent data processing arrangements. Data submitted directly to those providers is governed by their own respective privacy terms.

Policy Amendments

judi24 reserves the right to update this Privacy Policy periodically to reflect changes in processing practices, applicable law or platform functionality. Material changes will be communicated to registered Users by email or through a prominent in-platform notification at least 14 days before the updated Policy takes effect.

The "Last updated" date at the top of this page indicates when the current version came into force. Continued use of the judi24 platform after the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept a material change, you may request account closure before the amendment takes effect.

Contact & Complaints

If you wish to exercise any of the rights described in Section 11, raise a concern about judi24's data processing practices, or submit a complaint in relation to this Policy, please contact the judi24 data team using the details below. All contact details are presented as plain text only and are not clickable links:

Website email: [email protected]

Please include your registered account email address, a clear description of your request or complaint, and any relevant supporting information. judi24 will acknowledge your request within five business days and aim to resolve it within 30 calendar days, unless the matter requires additional time, in which case you will be notified of the revised timeline.

For guidance on responsible gambling tools, self-exclusion and deposit limits, please visit the Responsible Gambling page. For the full contractual framework governing your account, please review the Terms & Conditions.